At LOCK50 LTD, we are committed to providing high-quality services to our customers. If you are not fully satisfied with our services, we offer a clear and straightforward refund policy to ensure your satisfaction.
1. Service Refund Eligibility
Refunds are applicable under the following circumstances:
- Service Failure: If we fail to provide the agreed-upon services, such as the installation, repair, or restoration of locking devices.
- Incorrect Service Provided: If an error occurred in delivering the wrong service, and we are unable to correct it in a reasonable time frame.
- Faulty Equipment: If the locking device, safe, or vault installed, repaired, or restored is defective or malfunctioning within a reasonable period after the service has been completed.
2. Non-Refundable Services
Please note that the following services are non-refundable:
- Change of Mind: If you simply decide you no longer want the service, we do not offer a refund.
- Completed Services: Once a service has been performed, including installation, repair, or restoration, and has been accepted by the customer, no refund will be issued unless there is a defect in the service.
- Custom Orders: If the service involved custom specifications (such as special parts or configurations), refunds will not be provided once the work has started.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your service details and reason for the refund request.
- Assessment: Our team will assess your request and determine whether a refund is applicable based on the circumstances.
- Resolution: If your refund is approved, we will issue the refund to your original payment method within [7-14 business days].
4. Service Cancellation
If you wish to cancel a service before it is completed, please notify us as soon as possible. Cancellations made after the service has commenced may not be eligible for a refund.
5. Dispute Resolution
In case of any disagreements regarding refunds, please contact us at [email protected], and we will work with you to resolve the issue.
6. Changes to This Refund Policy
We may update or modify this Refund Policy at any time. All changes will be posted on our website, and the revised policy will take effect immediately upon posting.
7. Contact Us
If you have any questions or need assistance with a refund request, please contact us at:
📍 LOCK50 LTD
📧 Email: [email protected]
📞 Phone: +44 7877 952240
By using our services, you agree to the terms outlined in this Refund Policy.